free_trial_btn

Help Documents and User Guides

This knowledgebase contains articles and guides to help you get the most out of your Doceri software. If you can't find the answers you are looking for in the articles below, please submit a support request and we will be glad to help you.

Print this article

Doceri app crashes on PDF export under iPadOS15

Updated:2021-12-15

iPadOS version 15 appears to have introduced a regression bug that was originally present in iPadOS 13.0, which results in a crash when exporting a Doceri project to a PDF file. Apple resolved this bug in iPadOS 13.2, and reintroduced it in iPadOS 15.0.

Testing against iPadOS 15.2 public beta releases suggested that, as with the previous bug, Apple would have this issue resolved in the final release of iPadOS 15.2, scheduled for release in December 2021. Since the release of 15.2, in-house testing has shown this bug to be resolved; however, some field reports indicate that the bug persists on some iPads, while it is resolved on others.

If you are a regular user of the PDF export feature in the Doceri for iPad app, we recommend staying on iPadOS 14 until this bug fix is released, if possible. We DO NOT recommend putting your Doceri iPad into the beta-release channel: beta software is inherently unstable and may lead to data loss or other unpredictable problems. We are unable to support Doceri in beta-release environments.

If you wish to be informed when we have confirmed the public bug-fix release, please open a support ticket. If you are experiencing this crash, especially if you have applied the 15.2 release of iPadOS already, it will help to include the specific model of iPad on which it occurred. You can find this in the iPad Settings app, under General | About | Model Number. It should look something like: MPLJ2B/A. If you are able to attach the .docerd Doceri project file to that report, this too may assist with our analysis.

Article details
Article ID: 68
Category: Knowledgebase
Date added: 2021-11-30 13:05:28
Views: 97

«Go back

This Site Uses Cookies

This site uses cookies to personalize content and analyze our traffic. You consent to our cookies if you continue to use our website.