Help Documents and User Guides

This knowledgebase contains articles and guides to help you get the most out of your Doceri software. If you can't find the answers you are looking for in the articles below, please submit a support request and we will be glad to help you.

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Is Doceri Desktop compatible with macOS 11/12 and the new M1 chip?

Yes, Doceri Desktop is fully compatible with the latest macOS releases (Big Sur and Monterrey) on both the new M1 "Apple Silicon" chips and the older Intel CPUs.

However, as has long been the case, Apple inserts additional obstacles into the installation process for any application that was not downloaded through their stores and for which they have not received a cut. Therefore, you are likely to receive a warning message if you try to install Doceri Desktop in the same manner as applications purchased from Apple.

Instead of double-clicking on the installer downloaded from our download page, hold down the CTRL key and then click on the downloaded installer, then select Open from the resulting context menu. This will still give a warning message, but this time it will have a button that says "Open" or "Open Anyway." Once open, drag Doceri Desktop to the Applications folder as usual.

Depending on the setting on your computer, you may need to repeat that process the first time you run Doceri Desktop from the Applications folder, even if you didn't have to do it at installation time. Hold down the CTRL key and click on Doceri Desktop, then select Open from the resulting context menu. This will give a warning message with a button that says "Open" or "Open Anyway." Once open, you should always be able to simply double-click on Doceri Desktop in the future.

After that, be sure to grant the necessary permissions for Doceri to function as detailed in our other help documents regarding the Security & Privacy settings introduced in macOS Mojave and macOS Catalina. For these settings, always select "Allow" or "OK". Selecting "Deny" or "Don't Allow" for any of them will prevent even basic Doceri Desktop functions from working. None of these settings communicate any information to Doceri or SP Controls.

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