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This knowledgebase contains articles and guides to help you get the most out of your Doceri software. If you can't find the answers you are looking for in the articles below, please submit a support request and we will be glad to help you.

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Why won't Doceri control my Mac running Mojave or later?

With the Mojave version of MacOS, Apple has added new security settings that need to be set so they explicitly allow Doceri to control the computer.

To change those settings, go to System Preferences, then Security & Privacy, then to the Privacy tab. Under this tab, you need to check two things: first, under Accessibility, you need to make sure that Doceri Desktop is listed under "Allow the apps below to control your computer" and that the checkbox next to it is selected. Second, you need to go to Automation and make sure that Doceri Desktop is listed under "Allow the apps below to control other apps" and the checkbox is selected there, too.

Once you've done that, Doceri should once again be able to control your computer.
Article details
Article ID: 55
Category: Knowledgebase
Date added: 2019-09-16 17:59:02
Views: 276

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