Help Documents and User Guides

This knowledgebase contains articles and guides to help you get the most out of your Doceri software. If you can't find the answers you are looking for in the articles below, please submit a support request and we will be glad to help you.

How can I get a new license key? Where did the Buy page go?: Regrettably, after a surprising eleven-year run, we have retired Doceri Desktop as of 1 August 2022, and it is therefore no longer available for new licensing. Accordingly, we have taken down the Buy...
Getting Started with Doceri: Updated:2023-08-15 This answer is obsolete and retained for historical reference only due to the August 2022 retirement of Doceri Desktop. It is no longer possible to purchase a Doceri Desktop licens...
I bought a Doceri Desktop license key, but the screen still says Trial Version: Updated:2023-08-18 This answer has been retained for historical reference; due to the August 2022 retirement of Doceri Desktop, it is no longer possible to purchase a Doceri Desktop license key. W...
Doceri Desktop can't be opened because Apple cannot check it for malicious software: This error message is common to many applications downloaded outside of Apple's proprietary ecosystem. As has long been the case, Apple inserts additional obstacles into the installation process for...
Doceri only shows my Mac wallpaper on my iPad, not any icons or programs: Over the course of the releases of macOS Mojave, macOS Catalina, and
How can I make Doceri show the whole Windows screen?: If you find that only part of your Windows computer display is showing on your iPad when connected to Doceri Desktop, there are a number of settings that may need to be changed to resolve the issue,...
How to migrate Doceri Desktop to a new computer: Updated:2023-08-15 Due to the August 2022 retirement of Doceri Desktop, it is no longer possible to purchase a Doceri Desktop license key. These instructions are retained for those who obtained a lic...
Doceri app crashes on PDF export under iPadOS15: Updated:2023-03-07 This answer has been retained for historical reference; Doceri Desktop has been retired as of August 2022, in part due to the intractability and increasing prevalence of problems s...
Is Doceri subject to the Log4J vulnerability?: Updated:2021-12-20 No. In December 2021, the Cybersecurity and Infrastructure Security Agency (CISA) of the U.S. Department of Homeland Security (DHS) publicized a widespread security vulnerabil...
Is Doceri Desktop compatible with macOS 11/12 and the new M1 chip?: Yes, Doceri Desktop is fully compatible with the latest macOS releases (Big Sur and Monterrey) on both the new M1 "Apple Silicon" chips and the older Intel CPUs. However, as has long been the cas...
iPadOS 14/15 says the Doceri app needs to be updated: The update in question was applied to the App Store by Apple in April of 2021. If you are still getting a message that "The developer of this app needs to update it to work with" this or a f...
Doceri on iPadOS 14 says the "network is down" but I know the network is running: If you prefer a visual guide, please see our video Permitting Local Network Access for Doceri on iPadOS 14. iPadOS 14 added several new permission settings. Notably for Doceri, these include acce...
Why won't Doceri record or control my Mac running macOS Catalina (10.15): With the Mojave and Catalina versions of macOS, Apple has added new security settings that need to be set so they explicitly allow Doceri to control the computer. Firstly, Apple will attempt to pre...
Why won't Doceri control my Mac running Mojave or later?: With the Mojave version of MacOS, Apple has added new security settings that need to be set so they explicitly allow Doceri to control the computer. To change those settings, go to System Preferenc...
Why does YouTube upload give a "not verified" message?: YouTube recently changed the app verification process for compliance with GDPR and other initiatives. Doceri has been submitted, and re-submitted, for verification, and we continue to work with Google...
Doceri Frequently Asked Questions: How can I get a Doceri Desktop license key? Doceri Desktop has been retired as of August 2022. It is no longer possible to purchase a new Doceri Desktop license key. Do I need Java install...
Downloading and Installing Doceri Desktop for Windows: IMPORTANT: Before starting to download and install Doceri Desktop, first make sure that Java on your machine is fully up to date. To do this, navigate to http://java.com and click on the Free Ja...
Downloading and Installing Doceri Desktop for Mac: Updated:2023-03-07 This answer has been retained for historical reference; Doceri Desktop has been retired as of August 2022. It is no longer possible to purchase a new Doceri Desktop license k...
How to Register Doceri Desktop: When you purchase a license key for Doceri Desktop, you must register your copy with both the license key and the email address you used to purchase it. The trial version and the full version are one ...
Where can I find my Doceri Desktop license key?: Every Doceri user automatically has an account set up at doceri.com where you can edit your account details, including changing your email address, which is also your username. To find your license...
Doceri's Flexible Licensing: One of Doceri's most popular features is its flexible, portable licensing (available only for the iPad.) When Doceri is running unlicensed in trial mode, a watermark will appear on the Doceri Desktop ...
Transferring your Doceri Desktop license to an iPad: With Doceri's flexible licensing, you can transfer your Doceri Desktop to your iPad. If you have more than one computer that you want to use to present, but just one iPad, then this would be the right...
Deregistering your license key: Your Doceri Desktop license is valid for installation on a single computer. If you would like to transfer your license to a different computer, you must first deregister it. If you no longer have acce...
What is the difference between a single-seat and multi-seat license key?: Updated:2023-08-15 This answer is obsolete and retained for historical reference only due to the August 2022 retirement of Doceri Desktop. It is no longer possible to purchase a Doceri Desktop licens...
Watermark Removal and Customization: Updated:2023-08-15 This answer is obsolete and retained for historical reference only due to the August 2022 retirement of Doceri Desktop. It is no longer possible to purchase a Doceri Desktop licens...
Using Doceri with PowerPoint and Keynote: One of the most popular ways that teachers and presenters use Doceri is to control a PowerPoint or Keynote slideshow on their computer while presenting to a classroom or audience. Control of your pres...
How to access the Doceri training course: How do I access the training course for free if I already have a Doceri Desktop license? You will need the following: 1. Access to the original email address you purchased the license with -...
How to redeem a coupon code for training: How to Redeem a Coupon Code: 1. Create a new account at doceri.thinkific.com (separate from your doceri.com account). 2. Go to http://doceri.thinkific.com/courses/doceri-training-course and hit th...
How can I make the pointer easier to see?: If you need a pointer to direct the attention of your audience to particular areas of your presentation, you can use the pointer feature that is built into the Doceri app, as described in this YouTube...
Using QuickLaunch to Open Files: When connected to a computer running Doceri Desktop, the QuickLaunch button lets you open any document on your computer with a single touch: images, website links, slideshows, movies, or any other mat...
In-App Help Screens: The following screenshots show Doceri's in-app help screens. These screens provide a guide to icons and interface elements within Doceri. Control Mode Icons and User Interface Guide Drawing Mode ...
Disabling Multitasking Gestures with Doceri: Multitasking Gestures is a feature on the iPad that lets you use four-finger horizontal swipes across the screen to switch between apps. This feature is turned on by default on every iPad, except for ...
How do I turn off tracking and ads in Doceri under iPadOS 14.5+?: Apple's 2021 release of iPadOS 14.5 introduced the App Tracking Transparency feature, which requires all apps to request permission before sharing data in ways that follow you across apps and servic...
Where does Doceri back up my files?: As a matter of security and privacy, none of your Doceri files are ever communicated to us. We have no access to them at any time. Meanwhile, iPads have no native mechanism for undeleting or reco...
I can't change my Doceri Desktop Password (Mac): I can't seem to change my Doceri Desktop password. (Mac) In the latest version of Java, an error occurred with Doceri Desktop on the Mac that seemed to change the layering of Doceri Desktop pus...
How to Use the Doceri Multiuser Functionality: When connecting Doceri to Doceri Desktop on a Mac or Windows PC, it is possible to connect more than one device to the computer simultaneously. To activate the multiuser feature, open the settings o...
Doceri Desktop Keeps Crashing and Asking to Send Logs, Why?: Doceri Desktop requires the latest version of Java available in order to run well. Oracle, the company that updates and maintains Java, puts out updates constantly and we encourage users to download t...
Using Doceri with an Ad Hoc Network: What is an Ad Hoc Network? Ad hoc means to be formed or created to serve a particular purpose. An ad hoc network is a Wi-Fi network that is created by your computer to allow another device--in this c...
Having issues with Doceri and iOS9?: After updating to iOS 9, we noticed some users are having issues with writing and crashing. Several settings were reset in the drawing tools themselves as a result of this. We recommend making the fol...
Having issues with Doceri and El Capitan?: After updating to El Capitan on our Macs, we noticed some users are having issues with writing on the Mac desktop. Due to these issues, we created a new Doceri Desktop beta. The link to download as we...
I am getting a 'setUserDirectory' error on Doceri Desktop Startup. How can I fix it?: On a few installations, the Doceri Desktop is failing to start properly because the folder where the Doceri drawings were stored is no longer available (probably because it was a network drive or some...
The Doceri GoodPoint Stylus Frequently Asked Questions: IMPORTANT: To function properly, Doceri GoodPoint stylus requires that you to disable Multitasking Gestures in the iPad settings (iPad 2 only). Read "Disabling Multitasking Gestures" to learn more. ...
Doceri GoodPoint Stylus Troubleshooting: Here are some troubleshooting steps to try before creating a support ticket. IMPORTANT: Multitasking Gestures must be disabled All current iOS versions contain a feature that will break the writin...
Doceri and iOS 6: Doceri is fully compatible with iOS 6. Feel free to upgrade to the latest Apple iOS release for your iPad. Doceri will work normally. No changes need to be made to the Doceri options for functionality...
TCP Port Number Change to 7019: When Doceri establishes a network connection between your iPad and computer, it does so on one specific port on your network. If this port is closed on your network router, then Doceri won't be able...
I upgraded to Doceri 2.0. Why doesn't my license key work?: If you are upgrading from Doceri Desktop 1.x to 2.0 and have previously purchased a license key, that license key should carry over to the new version automatically, and your software should be fully ...
How to Import Custom Backgrounds from Doceri 1.x to Doceri 2.0: Doceri 2.0 handles custom backgrounds quite a bit differently than Doceri 1.x. The biggest change is where Doceri stores those custom backgrounds. Doceri 1.x saved all custom backgrounds on the Doceri...
I am getting a "No Linked YouTube Account" Error.: No Linked YouTube Account First, please follow these steps to link a YouTube account to Doceri: 1. Open a drawing in Doceri. 2. Tap on the gear icon in the top right corner. 3. Tap on ...
Doceri Desktop on Mac requires Java 1.6.0_65?: Doceri Desktop for the Mac requires users to update to Java version 1.6.0_65. You can get it in one of two ways: On your Mac, click on the Apple icon in the top left corner and select software upda...