XCOVID-19 Status: We hope that you are all finding ways to keep yourselves and your loved ones safe and healthy. Here in the San Francisco Bay Area, we are under a shelter-in-place order until at least APRIL 7. All of our employees are working from home. We will do our best to continue to provide customer assistance and technical support, though we are experiencing a vast increase in requests as remote learning becomes widespread. The most common issues are addressed in our knowledge base, often with better illustrations than we can provide in response to a support ticket. Thank you for your patience, and be safe.