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Help Documents and User Guides

This knowledgebase contains articles and guides to help you get the most out of your Doceri software. If you can't find the answers you are looking for in the articles below, please submit a support request and we will be glad to help you.

Doceri Frequently Asked Questions
Every time I try to upload to YouTube I get a weird error message. What does this mean? When uploading to YouTube, all fields are required to be filled, including the category field, before upl...
I am getting a 'setUserDirectory' error on Doceri Desktop Startup. How can I fix it?
On a few installations, the Doceri Desktop is failing to start properly because the folder where the Doceri drawings were stored is no longer available (probably because it was a network drive or some...
I upgraded to Doceri 2.0. Why doesn't my license key work?
If you are upgrading from Doceri Desktop 1.x to 2.0 and have previously purchased a license key, that license key should carry over to the new version automatically, and your software should be fully ...
Using Doceri with PowerPoint and Keynote
One of the most popular ways that teachers and presenters use Doceri is to control a PowerPoint or Keynote slideshow on their computer while presenting to a classroom or audience. Control of your pres...
Doceri's Flexible Licensing
One of Doceri's most popular features is its flexible, portable licensing. When Doceri is running unlicensed in trial mode, a watermark will appear on the Doceri Desktop computer screen while your iPa...
Doceri GoodPoint Stylus Troubleshooting
Here are some troubleshooting steps to try before creating a support ticket. IMPORTANT: Multitasking Gestures must be disabled All current iOS versions contain a feature that will break the writin...
The Doceri GoodPoint Stylus Frequently Asked Questions
IMPORTANT: To function properly, Doceri GoodPoint stylus requires that you to disable Multitasking Gestures in the iPad settings (iPad 2 only). Read "Disabling Multitasking Gestures" to learn more. ...
How to Import Custom Backgrounds from Doceri 1.x to Doceri 2.0
Doceri 2.0 handles custom backgrounds quite a bit differently than Doceri 1.x. The biggest change is where Doceri stores those custom backgrounds. Doceri 1.x saved all custom backgrounds on the Doceri...
Using QuickLaunch to Open Files
When connected to a computer running Doceri Desktop, the QuickLaunch button lets you open any document on your computer with a single touch: images, website links, slideshows, movies, or any other mat...
How to get rid of the annoying "Software Unlicensed" pop-up.
There are 2 ways to do this, first is just to stop the Doceri Desktop (see instructions below). If you have decided that you want to keep Doceri, you can purchase a key for www.doceri.com that will...
How to Redeem a Coupon Code
If you have received a coupon code for a Doceri Desktop license key, it must be redeemed for a valid license before you can register your software. Please Follow the steps below: Log in to your D...
Using Doceri with an Ad Hoc Network
What is an Ad Hoc Network? Ad hoc means to be formed or created to serve a particular purpose. An ad hoc network is a Wi-Fi network that is created by your computer to allow another device--in this c...
TCP Port Number Change to 7019
When Doceri establishes a network connection between your iPad and computer, it does so on one specific port on your network. If this port is closed on your network router, then Doceri won't be able...
How to Submit a Purchase Order
We will accept a school/district purchase order. POs should be made out to SP Controls (click here to request a W-9).  You can either fax the PO to 650-392-7881 or email it to orders@spcontrols.com. I...
Downloading and Installing Doceri Desktop for Mac
IMPORTANT: Before starting to download Doceri, make sure that Java on the machine is fully updated. On a Mac, click on the Apple icon in the upper left corner and select Software Update. Follow ...
Downloading and Installing Doceri Desktop for Windows
IMPORTANT: Before starting to download and install Doceri Desktop, first make sure that Java on your machine is fully up to date. To do this, navigate to http://java.com and click on the Free Ja...
How to Register Doceri Desktop
When you purchase a license key for Doceri Desktop, you must register your copy with both the license key and the email address you used to purchase it. The trial version and the full version are one ...
Disabling Multitasking Gestures with Doceri
Multitasking Gestures is a feature on the iPad that lets you use four-finger horizontal swipes across the screen to switch between apps. This feature is turned on by default on every iPad, except for ...
What is the difference between a single-seat and multi-seat license key?
There is no difference in terms of functionality between a single-seat and a multi-seat license key. A single-seat license key can be ordered online, it can be installed and registered on one comp...
Watermark Removal and Customization
When you purchase a Doceri Desktop license, the watermark is automatically removed from the projected image that is output by your computer. Customization and removal of the watermark from exported im...
I am getting a "No Linked YouTube Account" Error.
No Linked YouTube Account First, please follow these steps to link a YouTube account to Doceri: 1. Open a drawing in Doceri. 2. Tap on the gear icon in the top right corner. 3. Tap on ...
In-App Help Screens
The following screenshots show Doceri's in-app help screens. These screens provide a guide to icons and interface elements within Doceri. Control Mode Icons and User Interface Guide Drawing Mode ...
Doceri and iOS 6
Doceri is fully compatible with iOS 6. Feel free to upgrade to the latest Apple iOS release for your iPad. Doceri will work normally. No changes need to be made to the Doceri options for functionality...
Deregistering your license key
Your Doceri Desktop license is valid for installation on a single computer. If you would like to transfer your license to a different computer, you must first deregister it. If you no longer have acce...
Transferring your Doceri Desktop license to an iPad
With Doceri's flexible licensing, you can transfer your Doceri Desktop to your iPad. If you have more than one computer that you want to use to present, but just one iPad, then this would be the right...
I can't change my Doceri Desktop Password (Mac)
I can't seem to change my Doceri Desktop password. (Mac) In the latest version of Java, an error occurred with Doceri Desktop on the Mac that seemed to change the layering of Doceri Desktop pus...
How to Use the Doceri Multiuser Functionality
When connecting Doceri to Doceri Desktop on a Mac or Windows PC, it is possible to connect more than one device to the computer simultaneously. To activate the multiuser feature, open the settings o...
Where can I find my license key?
Every Doceri user automatically has an account set up at doceri.com where you can edit your account details, including changing your email address (which is also your username). You can also view your...
Doceri Desktop Keeps Crashing and Asking to Send Logs, Why?
Doceri Desktop requires the latest version of Java available in order to run well. Oracle, the company that updates and maintains Java, puts out updates constantly and we encourage users to download t...
Doceri Desktop on Mac requires Java 1.6.0_65?
Doceri Desktop for the Mac requires users to update to Java version 1.6.0_65. You can get it in one of two ways: On your Mac, click on the Apple icon in the top left corner and select software upda...
How to download and install Doceri on a Windows 8.1 tablet
Doceri is available on the Windows Store for Windows 8.1 tablets. To download it, follow these steps: First, go to the Windows Start Screen and tap the down arrow on the left to see all available a...
How to use the QR Code to connect with Doceri on a Windows 8.1 tablet
First, open Doceri on your tablet and select Through a Computer on the right. Select the "Connect to Doceri Desktop" button on the left. When the Connect to Doceri Desktop dialog box app...

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